Legal Information & Service Policies
At Sunny Well-being Services, we are committed to delivering high-quality support in line with NDIS guidelines and Australian laws. This page outlines our key legal and ethical responsibilities regarding service delivery, data protection, and your rights as a client.
Terms and Conditions
By using our services, you agree to the following terms:
- All services are provided in accordance with current NDIS Practice Standards and our own internal policies.
- Clients must provide accurate information about their needs and update us promptly if their circumstances change.
- We may revise our terms and conditions without prior notice, and the latest version will always be available on our website.
- 24 hours’ notice is required for cancellations. Late cancellations may incur a fee as outlined in your service agreement.
- Service agreements must be signed before support can begin.
If you have questions about your agreement or rights, contact us at [insert contact email].
Privacy Policy
We value your privacy and are committed to protecting your personal information.
- All personal and health-related data is stored securely and used only to deliver your care services.
- We comply with the Australian Privacy Act 1988 and NDIS privacy requirements.
- Information is only shared with your consent or when required by law.
- You have the right to access, update, or request the deletion of your personal records.
To make a privacy-related request or concern, contact us
Complaints & Feedback
Your voice matters. We welcome all feedback and take complaints seriously.
- Complaints can be made in person, by phone, or via email.
- We will respond to all concerns promptly, respectfully, and confidentially.
- You may request a support person to assist you during the complaint process.
- We are committed to resolving all issues fairly and in line with the NDIS Code of Conduct.
To provide feedback or make a complaint, contact us at:
Or via our contact form on the Contact Page
If you're not satisfied with our response, you can escalate the issue to the NDIS Commission:
Your Rights
As a client, you have the right to:
- Be treated with dignity, respect, and without discrimination
- Receive safe, high-quality services tailored to your goals
- Make choices and take part in decisions that affect you
- Give feedback or make a complaint without fear of negative consequences
- Access and update your personal information
We are here to uphold those rights — always.